Refund policy
Welcome to Skin Harmony. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Include proof of purchase or order confirmation
Items that are damaged due to misuse, improper handling, or normal wear are not eligible for returns.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
The following items cannot be returned:
- Used skincare or personal care products
- Gift cards
- Final sale or clearance items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Contact Us
For any return or refund inquiries, contact us at:
support@skinharmony.shop